UK Returns
The goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before removing any brand labels from the garment. We accept returns for 14 Days for UK customers and 30 days for overseas customers after the order date. Please note returns aren’t free and you will need to buy return postage.
It is important you buy a tracked service and send us an email with the tracking number if possible. We may ask for the tracking number to validate your return. Failure to provide us with the return post tracking number may invalidate your return and we may refuse to refund. This is important specially in case of an item lost in transit that you sent back to us for an exchange or refund. If we have not received the item and you cannot provide us with the tracking number, we will not be able to help in finding your parcel or processing an exchange of a refund.
Our Return Address is:
HIRE5 Returns,
1A PHOENIX COURT, GUILDFORD, SURREY, GU1 3EG
Q: “Exchanges – How do I exchange an item for a different size?
If you’d like to exchange for a different size, contact us to reserve your item in the right size and follow the return instructions to return your unwanted size. We can only offer this service for UK orders at present.
Q: “How long does it take for a return to be processed?
It can take up to 14 days to process a return/Refund after we have received your item.. Once we have processed your return we will send you an automated email confirming this. Please then allow up to 14 days for the refund to appear back onto your payment card or into your account.
Returning outside the Returns period
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), with our sole discretion we reserve the right to only offer you an exchange for the same value as of your original spend AND NO REFUND. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.
Products you CANNOT return
Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.Gift Cards are non-returnable and non-refundable.
International and Non-UK Mainland Returns
Please use your local Post Office to return items back to us at your cost. We recommend that you opt for extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. HIRE5 cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.
Our Returns address is:
HIRE5 Returns,
1A PHOENIX COURT, GUILDFORD, SURREY, GU1 3EG
Tel: +44 1256 541 600
Monday to Saturday, 10am to 5pm (UK time)
Returns from the US
To return, take your parcel to your local post office – we recommend you obtain a proof of postage receipt as HIRE5 cannot be held responsible for any returned parcels lost in the post.
Our Returns address is:
HIRE5 Returns,
1A PHOENIX COURT, GUILDFORD, SURREY, GU1 3EG
United Kingdom
