Privacy Policy

Privacy Policy

Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We will notify you if the way in which we process your information is to change at any time. Our details are:

Surrey & Yorkshire Clothing Co Ltd. t/aHIRE5
1a Phoenix Court

Tel: 01483 808 600

Company number: 09134579

VAT: GB231669309

Privacy Policy

This website (“website”) is operated by Surrey & Yorkshire Clothing Co Ltd. (SYCCL), which includes HIRE5 Menswear stores, and HIRE5 Menswear Private Sales, and HIRE5 Menswear Websites. This privacy policy only covers information collected at this website and does not cover any information collected offline by HIRE5 Menswear. All HIRE5 Menswear websites are covered by this privacy policy.

HIRE5 Menswear Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. We will never ask your credit card details by an email.

HIRE5 Menswear Privacy Policy

We use information from our interactions with you and other customers, as well as from other third parties. We respect your privacy and we ensure that your personal information is handled in a safe, secure, and responsible manner. This privacy policy will explain our information collection practices and the choices you have about the way information is collected and used.

As the technologies we use to operate HIRE5 Menswear website continuously change for improvement, and for us to take advantage of advances in technology to improve the services we offer, this privacy policy is likely to change anytime and on a continuous basis. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

The Information We Collect

You can browse the HIRE5 Menswear website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all its features, pricing, and product selection.

We may collect the following information:

  • when you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request goods or services, we collect your personal information that includes your name, address, telephone number and email address which is provided at the time of registering to use HIRE5 Menswear website, or via contact us form
  • When you provide us with information if/while reporting a problem with our website, or making a complaint, or making an inquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence.
  • demographic information such as postcode, preferences, and interests
  • when you disclose your information to us, or we collect information from you in any other way through our website such as information relevant to customer surveys and/or offers

Our website uses cookies to identify/distinguish you from other users of our website. This helps us to offer you with a better experience when you visit our website. It also allows us make improvements to our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions.

Our website may contain links to and from the websites of third parties. Please note that if you follow a link to any of these third party websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our website, we recommend you read the privacy notice/policy of every website you visit.

We will retain your information as long as we need it to provide you with the goods or services ordered from us and for a period of six years afterwards.

Where you have subscribed to receive marketing correspondence from us, we will keep your personal data for the period of for three years from when you last engaged with us, which includes opening one of our marketing emails.

You can always unsubscribe from our marketing by clicking unsubscribe button within our marketing emails, or by emailing us at or by calling us on 01483 808600 by providing us with your name and contact details.

How We Use the Information We Collect

When you buy/order products/services from our website or when you purchase or collect products from our stores, we will collect details such as your name, address, financial or payment information, telephone number and email address. We will use this information to process your order and comply with our contractual obligations.

We may publish your feedback/reviews on our website and social media channels for marketing purposes/materials (by obtaining your prior consent where necessary)

When you supply products/services to us, we will collect details such as contact names, address, email, phone numbers, payment information in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.

If you decided to use any credit facility and to undertake a credit check but receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase. If you provide false or inaccurate information and we suspect fraud, we will record this.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Where we have provided you (or where you have obtained) a password which enables you to access certain parts of our website such as when you create an account on website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. we will never ask for your password.

The transfer of information via the internet is not completely secure and is subject to cyber-attacks. Although we aim to do best to protect your personal data, we do not guarantee the security of your information transmitted to our website; when you provide your data to us for any reason via our website, you do so at your own risk

We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. We retain such information for up to 30 days.

We restrict access to your personal data to only those employees, agents, contractors and other third parties that have a legitimate business need for such access.

Information you provide to us is shared on secure servers and appropriate physical, technical, and organizational measures are implemented by our server providers, built to safeguard your data against loss, and unauthorized access, alteration, or disclosure.

Others with Whom We Share Your Information.

The SYCCL Group: All the above information that we collect, as described above, may be shared among all our group entities, including HIRE5 Menswear Corporate and HIRE5 Menswear stores, websites, and Private Sales.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

In order to complete your orders of goods and/or services, we may also need to share personal data with third parties such as payment providers, postal service organisations, electronic receipts provider, product review platform, email service providers, customer referral platforms, appointments calendars, gift card services and a size measuring tools that assist us to deliver of goods/services to you.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you with your approval. We will not sell or distribute personal data to other organisations without your approval.

Business Transitions: We may transfer or share a copy of personal information about you in the event that SYCCL including HIRE5 Menswear or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. However, nothing in this Privacy Policy is intended to interfere with the ability of HIRE5 Menswear to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

HIRE5 Menswear specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

HIRE5 Menswear partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use HIRE5 Menswear cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

Your Choices Regarding Use of The Information We Collect

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

You have several choices regarding our handling of your non-public personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at the HIRE5 Menswear website or our stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either email to or call +44 1483 808600 by providing your name, address, and, email address.

You can refuse to provide us your personal data that we require by law, or under the terms of a contract, such as contract of sale, we have with you, however we may not be able to fulfill the contract we have or are starting to enter into with you (for example to supply you with our goods or services). We may have to cancel a product or service you have with us in this case, but we will notify you for the failure of us receiving the required data.

You may continue to receive some offers after you send us a request not to use your information for specified marketing purposes due to those offers have already been scheduled to be sent out according to our promotional calendar. We appreciate your patience and understanding in giving us time to carry out your request.

Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to we reserve the right to charge a reasonable fee to comply with your request.

You also have the legal right to withdraw your consent to the collection, processing and transfer of your personal data under certain circumstances. To withdraw your consent, if applicable, please contact us at

We may request information to confirm your identity and your right to access, and to supply you the personal data that we hold about you or make changes you request. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Online Account Registration

To make online shopping faster and easier, you may register on the HIRE5 Menswear website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use.

Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us, but it will not be accessible to anyone else from that computer.

Cookie Policy:

Our website uses Cookies for various purposes. Cookies are small texts sent to and from a website, which are stored on your device by your browser. A cookie helps a website distinguish between different users, which makes the essential functionality possible of a site. This policy explains how cookies are used on our website and how you can control them.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the HIRE5 Menswear website.

We use this information to improve our site design, product assortments, customer service, and special promotions.

By using this website, you agree to allow third parties to process your IP address, to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a cookie on your browser. This is done to setup your checkout currency.

You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other relevant partners to our business.

List of cookies we collect

The table below lists most of the cookies we collect and the information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you looked at.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookie.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items in your wish list.


Third Party Cookies

These cookies are used by third parties we are integrated with. They are used mainly for tracking purposes so that we can further improve the site for the future. They may also be used for integrating with social sites to further enhance your website experience.

Facebook – Used by Facebook for Like button

Twitter – Used by Twitter for Tweet button

Google Analytics – Used by Google Analytics for tracking purposes. You can opt out of these using the Google Analytics opt-out browser add-on.  –  This cookie is used on our website in order to provide functionality for the  ( service

Shopify – Used by Shopify on our website

WordPress: Used by WordPress on our website

Woocommerce: Used by WordPress on our website

Trustpilot  –  This cookie is used on our website in order to provide functionality for the Trustpilot  ( service

If you wish to take control of the cookies we use on our website, you can follow the instructions below for your browser to do so:

This will allow you to remove Cookies or prevent using them altogether. Remember, turning off Cookies in your browser will affect all websites not just this one. If you later decide you’d like to allow Cookies, then simply adjust your browser settings and continue using the website; Cookies will then be sent to and from our website.


By using this website, you accept the policies set forth in this Privacy Policy.

Questions for HIRE5 Menswear?

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